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Free shipping on orders over $50 | Fast worldwide delivery

FAQs

How can I contact you?

healiven.official@gmail.com

You can reach us via email at . Our customer service team is available to assist you with any inquiries or concerns you may have regarding our products or your orders.

Where are your products shipped from?

Our products are shipped from multiple locations to ensure the best delivery experience. Shipping times may vary based on your location. We ensure that all orders are processed efficiently to provide timely delivery to our customers.

How do I request a return?

healiven.official@gmail.com

To request a return, please contact us at within 30 days of receiving your item. Ensure that the item is in its original condition, unused, and with tags attached. You will also need to provide your receipt or proof of purchase.

What is your return policy?

We have a 30-day return policy. Items must be returned in the same condition as received, unworn and unused, with tags and in original packaging. Certain items, such as sale items or gift cards, are non-returnable. For customers in the European Union, a 14-day cooling-off period applies.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

 

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